Customer Relationship Management Lead Integration
Providing good customer service is more than just having quality products. While it does help, you also need to implement other strategies for taking customer satisfaction to the next level. This is where customer relationship management (CRM) comes in. A CRM tool can help you learn more about the behaviour of your customers, with the goal of modifying your operations to make sure that you are providing them the best service possible.
Adquire is the name you can trust for a CRM lead integration solution that can help your business find success. This enables you to handle a larger amount of communications and customer data that will help you identify and understand your prospects. It focuses on recognising the value of your clients to let you profit from better customer relations. This is because a better understanding of customers, leads to being more responsive to fulfilling their needs.
Here at Adquire, we understand the importance of building the right customer relations in increasing sales. This is why the use of CRM can help your business grow; it allows you to deliver a personal experience and service to customers. Customer relationship management enables you to offer and give what your customers really want. This is likely to result in increased conversions that are truly beneficial for your business.
Customer relationship management makes sense, as it helps you develop better connections and relationships with your customers. This can result in:
- Greater understanding of unique customer requirements, leading to identifying their needs better
- Improved sales by anticipating needs using historic trends
- Better assistance in cross-selling of other products and services through suggestions of product additions or alternatives
- Determining which customers do and do not bring profit.
This will then improve your marketing strategy, as you can now focus better on targeted efforts aimed at what your customers exactly need. You can also have a personal touch on marketing, to win more clients and increase your sales. Experts at Adquire can help you with this to reap the following benefits:
- Increased profitability by focusing more on those who bring in more profits, and deal effectively with unprofitable ones
- Better customer satisfaction and retention while also helping you establish a good reputation and grow your business
- Make your products and services more valuable to customers, as well as lower costing related to servicing and supporting them to increase your business’s overall efficiency
Custom Deal Stages
Build custom deal stages that can suit the sales processes of your company. You can customise the number, name, order, and description of the stages to fit your business. This also means tracking an opportunity’s progress from the start to finish of a sales cycle.
Social Notes & Reminders
Make collaboration simpler and easier with social notes. Effective internal communication is made easy with avatars, as well as the use of conversation timeline. You can also create reminders to stay updated, and attach those reminders to contacts and opportunities.
Get Social & Lead Scoring
Communicate using more than just email. Connect with customers using different platforms with social links on each contact page. You can also customise and automate filters and social triggers. Lead scoring helps you identify and target leads (requiring additional nurturing) and refine marketing messages to avoid wasting your time and effort on dead end leads.
Get timely and interactive reports to help you manage your pipeline, sales process, and marketing efforts effectively. CRM reports give you everything you need (data and insight) to find out what is going on with your business.
If you would like to know more about CRM lead integration or find out how customer relationship management can help your business, contact us on (03)9399 4378. You can also send us an email at email@example.com.